Hosted VoIP

Global Crossing, a global IP solutions provider, has announced its partnership with Empirix (News - Alert) Inc., for the deployment of its Hammer XMS to monitor and test call quality of its VoIP network.

 

From testing in R&D labs, to monitoring the end-user experience, Empirix has gathered the trust of several equipment manufacturers, service providers and enterprises worldwide. With their Hammer testing and monitoring solutions, Expirix is able to offer quality and performance of VoIP and IP Storage applications throughout their life cycle.

 

Hammer XMS is a carrier-class VoIP monitoring solution developed to guarantee the reliability and quality of next-generation services. By integrating both active and passive VoIP monitoring, Hammer XMS offers unprecedented service.

 

Monitoring the quality of calls helps operators to more efficiently and assertively maintain their service as well as rapidly deploy new services.

 

By offering world-class telecommunications solutions over a global IP-based network, Global Crossing reaches more than 390 cities in more than 30 countries worldwide, and serves in more than 600 cities around the globe. This partnership is believed to firm up the company’s commitment to ensure complete customer satisfaction.

 

Jim Watts, Global Crossing Vice President, Engineering commented, "As part of our efforts to continually enhance our VoIP suite of services, Hammer XMS provides Global Crossing the ability to monitor and test IP call quality across our VoIP network. This allows a quicker response and better resolution times for network outages and customer impacting issues. Hammer XMS' ease of use, real-time reports, and feature sets deliver a viable, proactive network analysis environment."

 

"This is a particularly exciting opportunity to see our partnership with Global Crossing enable yet another successful Hammer XMS implementation," said Duane Sword, Vice President of Product Management at Empirix. "Global Crossing understands the tremendous impact that consistent service quality can have worldwide. By applying our VoIP monitoring solution, the company has taken a strong, proactive approach to ensuring its customers' quality needs are always met by solving issues before the customer is even aware. "