Voice quality assurance solutions provider Ditech Networks (News - Alert), Inc. has received a 2007 Customer Value Enhancement Award from Frost & Sullivan for excellence in improving voice quality for global VoIP and wireless service providers.

Ditech won for its Voice Quality Assurance product, which is used by service providers to ensure the quality of the VoIP signals traversing their networks. The solution addresses voice quality problems like ambient noise, voice level mismatch, echo and packet loss to enable service providers to offer clear-sounding calls to their customers. This is key because, as the number of different types of IP-based services being offered to consumers and businesses increases, operator networks are becoming increasingly congested, which in turn creates a challenge in terms of delivering decent voice signal quality. Ditech’s VQA solution mitigates network-induced voice quality impairments and impairments from the caller's environment in real-time, on both ends of the call. Meanwhile, Ditech’s EXi solution non-intrusively monitors and measures voice quality during each call, and delivers an industry-standard voice quality score that accurately reflects the subscriber call experience. When combined, these two solutions deliver what Ditech claims is the communications industry's most comprehensive approach to managing voice quality in TDM and IP networks.

"Ditech's Voice Quality Assurance product enables mobile and VoIP service providers to meet the strategic challenges of service differentiation, cost and quality, no matter what is occurring in the network or in the caller's environment," said Frost & Sullivan Senior Research Analyst S.Vidyasankar in a press release. "Ditech's comprehensive approach to voice quality provides measurable value to service providers and a dependable call experience to their customers."

Ditech Networks last made news on TMCnet on Nov. 7 when it announced that InterCall (News - Alert), a subsidiary of West Corporation and one of the best-known conferencing service providers in the world, is using its VQA solution to enhance voice quality on its VoIP network.

The company also made news on Nov. 2 when it announced that it will be using Texas Instruments’ (News - Alert) advanced carrier infrastructure platform in future platform products. Specifically, it will be integrating TI’s TMS320TNETV3020 multicore digital signal processor (DSP)-based carrier infrastructure platform to enhance the quality and performance of its voice quality solutions and to address next-generation carrier infrastructure requirements more cost effectively.

For more information, visit www.ditechnetworks.com.

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Patrick Barnard is Associate Editor for Customer Interaction Solutions magazine and Assignment Editor for TMCnet. To see more of his articles, please visit Patrick Barnard’s columnist page.