Hosted VoIP

Wily Introscope and Wily Customer Experience Manager (CEM) developed by CA will provide real-time performance monitoring for the Accelerated VoIP and IMS Services (AVIS) Catalyst Project.

The AVIS Catalyst Project has been organized by TeleManagement Forum (News - Alert). The project is tailor-made for the telecommunications industry to act as reference architecture for a VoIP provisioning system based on IP Multimedia Subsystems (IMS) and Service Oriented Architectures (SOA).

CA solutions help North American telecommunications providers and multi-service providers unify and simplify the management of applications, network components and systems.

“CANTV is very excited to support the AVIS project because by working with industry leaders we receive access to the cutting-edge IMS technology,” said Argenis Gomez, manager at VoIP provider CANTV in Venezuela. “This is a great opportunity for us to test the reference architecture that provides the key elements of IMS infrastructure and assures the performance, availability and quality of the delivered services.”

According to the news release, Wily Introscope will provide performance monitoring of the AVIS Catalyst provisioning process whereas Wily Customer Experience Manager will offer quality-of-service and SLA management for AVIS customer self-service and order management portals.

Solutions from Wily enable service providers to optimize the performance and availability of next-generation software-based OSS/BSS applications and service delivery environments. Thus, the service providers can enhance revenue by deploying new services faster, accurately monitoring SLAs, avoiding extra costs from regulatory non-compliance and preventing churn due to unsatisfied customers.

“The delivery of software-based telecom services such as VoIP is the next frontier of opportunity, and profitability, for service providers,” said Peter Mottishaw, senior analyst at OSS Observer. “While the benefits of this shift are clear to many, software-based service delivery requires new, comprehensive service management expertise that vendors such as CA are uniquely suited to provide because of the breadth of their unified management solutions.”

Wily Introscope and Wily CEM are part of CA’s comprehensive portfolio of integrated management solutions for service providers. CA solutions like Clarity, eHealth, SPECTRUM, Unicenter Service Desk, and eTrust Identity and Access Management are designed to serve the needs of telecommunications companies.

“We’re pleased Wily Introscope and Wily CEM were selected to provide real-time performance management of the AVIS Catalyst project, and we look forward to exploring further collaboration with the project team to ensure the success of next-generation telecommunications services,” said Matt Price, vice president at CA’s Wily Technology Division.

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Niladri Sekhar Nath is a contributing writer for TMCnet covering telecommunications, service providers and networking. To see more of his articles, please visit his columnist page.