With the upcoming release of Google (News - Alert) Voice, consumers may finally get to experience telephony features that business VoIP customers have had for years, like a find me/follow me service.

 

Google Voice allows you to set up which of your phones ring according to the time and the caller. A business VoIP service like OnSIP does something very similar by allowing customers to decide which phones ring when an OnSIP number is dialed according to working hours that a user can configure online.

 

Perhaps more important for businesses is an indicator of worker availability.   Suppose person A receives a client call but he is in a 4-hour meeting. Person B who works for the same company should be able to seamlessly pick up the call to avoid a frustrated customer. OnSIP is currently working on incorporating a presence indicator into its upcoming dashboard communication interface.

 

A private beta of the dashboard, which will include control of calls, presence, coworker status, and IM all in one browser window, will be released later this summer.

 

For more information, visit Junction Networks.