NextiraOne (News - Alert) has reportedly signed a three-year managed services, maintenance and support contract with the Hendy Group. As per the terms of the new agreement, NextiraOne will provide diagnostics, remote and on-site fault resolution, maintenance and support for The Hendy Group’s voice and data communications across its South of England sites. The new agreement follows a successful project undertaken by NextiraOne to update, upgrade and unify the Hendy Group’s communications systems.

The Hendy Group handles car, van and truck franchises including Ford, Mazda, Honda (News - Alert), Kia and Iveco and also runs vehicle hire operations and used car supermarkets. NextiraOne worked with the Hendy Group to design and implement the new communications platform at every one of the company’s locations across the South of England. This brought all the locations into one unified communications system, thereby providing greater efficiency and flexibility and also saving the company a large amount per month in external call costs. The ongoing support provided by NextiraOne helps to maintain the efficiency of the system and ensure that it runs smoothly at all times.

 

The Hendy Group opened several new sites and acquired a number of existing motor operations in the past 20 years. Each of these sites had its own communications system installed at different times with different features and applications which led to a fragmented and inefficient system. Moreover, the demand for bandwidth was growing and the administration time needed to ensure the smooth running of the communications system was also inefficient and costly.

NextiraOne helped the Hendy Group to rationalize its communications by migrating to one integrated Cisco (News - Alert)-based IP telephony platform linked by a Wide Area Network that supports IP telephony and reduces the cost of inter-site communications whilst making the system more efficient. Moreover, NextiraOne also implemented a centrally managed wireless network that allows access for data and telephony across all the sites and provides mobility solutions for personnel combined with a high level of security.

 

NextiraOne provides a single source of support and maintenance for the communications system and all its parts and also provides managed services. These have been renewed for a three year period in the new contract. Even though the Hendy Group’s in-house IT team will handle day-to-day moves and changes, NextiraOne is on hand to deal with queries and potential faults. Calls will be logged and monitored through NextiraOne’s Welcome Desk and almost 99% of faults will be resolved remotely.

 

In a release, Steven Skakel, managing director UK and Ireland at NextiraOne, said they have a team of experts to provide the highest quality support and maintenance to customers. The contract renewal is proof of how NextiraOne works in partnership with its long-term customers. Skakel also added that the contract renewal shows that NextiraOne can not only build the best communications solutions for customers but that they are there for the long haul to help maintain, support and upgrade them on a regular basis.