Hosted VoIP

SFR Business Team, a French enterprise operator, reportedly has completed its deployment of an IP virtual contact center based on Alcatel-Lucent's Genesys (News - Alert) platform for pay TV group Canal Plus.

In a release, SFR Business Team officials said the virtual call center, now in operation for a few months, covers 12 in-house and outsourced call centers with up to 1,400 stations and carrying about 25 million calls a year.

Company officials said SFR (News - Alert) Business Team provides fiber connection for outsourced call centers' voice and data communications, end-to-end call handling and integration of the platform with Canal Plus's customer database.

The pay TV operator has been an SFR Business Team client for eight years for its telephony, data and web hosting services.

Back in February, ip.access, the developer of picocell and femtocell solutions to boost mobile phone coverage indoors, together with SFR Business Team and SPIE had announced that they were working together to bring the benefits of ip.access picocells to the French mobile market.

Working with SFR Business Team, SPIE has developed the capability to provide a fully managed service for ip.access nanoBTS picocells in France.

This service includes the initial project and network design and planning, network integration, site surveys and deployment of the picocells on enterprise user premises, as well as the day-to-day operations and network management functions.

This new collaboration builds on SPIE’s track record of network deployment and operation for all the major network operators in France.

SFR Business Team uses ip.access nanoBTS picocells as the basis for its SFR Office Extend offer.

Current SFR One Office Extend customers, such as Isobox and Piscines Groupe GA, enjoy comfortable network access for their employees, while also benefiting from very competitive prices.