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and data communications, is working to enhance the safety of hotel staff and guests through its 911 Alert application. This Windows-based application provides location information of a 911 caller and notifies hotel security of emergency calls in-progress. As a result, first responder reaction time is considerably accelerated and all employees and guests are assured to receive the appropriate assistance during emergency situations.

With multiple notification methods of 911 Alert, NEC positions its offering such that staff members are provided the flexibility to accommodate unique communication challenges of a facility’s communication infrastructure.

These notifications can be administered through a variety of methods, including mobile and wireless devices, voice and group calls, network messenger, LED board, audible alarm or strobe light devices. With this functionality, employees are better equipped to assist in rescue efforts, administer CPR, provide triage assistance and escort first responders to the caller’s location, no matter where they are.

“Delays or inaccuracies in communication can pose considerable challenges to emergency response efforts in hotels,” said Paul Lopez, general manager, Marketing and Services at NEC Unified Solutions, in a Tuesday statement.

“Mitigating safety risks for guests and employees is a perennial concern, and response personnel need to be equipped with the most accurate location information to reach those in need as quickly as possible. The 911 Alert assists in this process by relaying the exact location of a caller, directing emergency services and notifying on-site personnel.”

The emergency caller’s information is accurately relayed to emergency response personnel with the support of a verification engine in the 911 Alert system. The 911 database is managed internally, enabling hotel technical staff the ability to effortlessly accommodate the movement of desktop phones between rooms.

The administrator can update property, building, floor, room and other information directly through a series of prompt’s from the phone’s station. 911 Alert also updates the 911 Automatic Location Information (ALI) database that is regularly provided to the local Public Safety Administration Point (PSAP). When an emergency 911 call is placed, the ALI database provides the PSAP with the exact location of the caller and any other pertinent information.

Such a solution will have great appeal for those organizations interested in providing their clientele with value-added services. While one would hope that the majority of hotels would be interested in providing the utmost in safety features for their guests, the reality is that these solutions are about service.

Providing such features to a guest ensures they have what they perceive to be a pleasant and secure stay. In the event of an actual 911 call, the safety of the guest becomes a priority. Until that time, the perceived value delivered by the service availability will deliver a better experience for the customer overall.

Susan J. Campbell is a contributing editor for TMC (News - Alert) and has also written for eastbiz.com. To see more of her articles, please visit Susan J. Campbell’s columnist page.

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NEC Offers Hotel Staff and Guests Enhanced Security with 911 Alert

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