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'Click to Call' on globalcrossing.com Enhances Customer Satisfaction and Improves Response Time
FLORHAM PARK, N.J., Aug. 12 /PRNewswire-FirstCall/ -- Global Crossing announced today that it has implemented a click to call feature on its external-facing Website (http://www.globalcrossing.com/). The service enables Web site visitors to speak with Global Crossing's customer care and sales organizations from the Web and enhances Global Crossing's customer support model by increasing responsiveness and accountability.
"Our customers rank us above our competitors in customer satisfaction, and it's something we're passionate about," said Anthony Christie, Global Crossing's chief marketing officer. "Click to call is another way for us to be more responsive, by bringing customers and prospects the information or resolution they need quickly and accurately."
The click to call feature, powered by eStara's Push to Talk, is integrated into globalcrossing.com. Web site visitors from anywhere around the world can click on a button to receive a phone call from the Global Crossing sales or customer care organization. The new service requires no additional hardware or software for either party. In addition to ease-of-use, this powerful feature maximizes productivity by routing the call request to the right contact and satisfying the requester's timeframe.
"We're delighted to enter into this relationship with Global Crossing," said Brad Timchuk, eStara's senior vice president for sales and business development. "More than 350 leading global enterprise customers currently use eStara services and extensive customer feedback demonstrates that Push to Talk increases online customer satisfaction, improves online sales conversions and can reduce Web site abandonment by 25 percent. We expect Global Crossing will see similarly strong results from this technology."
Global Crossing is committed to delivering converged communications to its customers around the world and to maximizing the use of Internet-based tools for speed and ease-of-use. The company offers its customers 24x7 self-service autonomy through uCommand(R). This secure, private Web-based network management tool allows customers to order services, monitor their networks, create utilization reports, establish end-user and product accounts, and view monthly billing reports.
ABOUT GLOBAL CROSSING
Global Crossing provides telecommunications solutions over the world's first integrated global IP-based network. Its core network connects more than 300 cities and 30 countries worldwide, and delivers services to more than 500 major cities, 50 countries and 6 continents around the globe. The company's global sales and support model matches the network footprint and, like the network, delivers a consistent customer experience worldwide.
Global Crossing IP services are global in scale, linking the world's enterprises, governments and carriers with customers, employees and partners worldwide in a secure environment that is ideally suited for IP-based business applications, allowing e-commerce to thrive. The company offers a full range of managed data and voice products including Global Crossing IP VPN Service, Global Crossing Managed Services and Global Crossing VoIP services, to more than 40 percent of the Fortune 500, as well as 700 carriers, mobile operators and ISPs.
Please visit http://www.globalcrossing.com/ for more information about Global Crossing.
ABOUT ESTARA PUSH TO TALK SERVICE
eStara Push to Talk is the most widely deployed "click to call" service in the world with over 350 global enterprise customers and over 1,000,000 users in 113 countries. eStara Push to Talk gives users the ability to make PC-to- Phone and Phone-to-Phone calls from the Web. The service requires no additional hardware or software. Survey results of Push to Talk users suggest at least 25 percent of Web site visitors were "saved" from abandoning their online transaction by clicking on the Push to Talk button. Please visit http://www.estara.com/ for more information.
Statements made in this press release that state the company's intentions, beliefs, expectations, or predictions for the future are forward-looking statements. These statements contain words such as "anticipate," "estimate," "expect," "project," "intend," "plan," "believe," "will," or similar expressions. Such statements are subject to known and unknown risks, uncertainties and other factors that could cause the actual results to differ materially from those contemplated by the statements, including the results of the ongoing review of the company's cost of access liabilities and cost of access operating expenses and the related control environment, and the impact of any restatement, as well as the reaction of the company's shareholders, customers, vendors and prospective lenders; the company's history of substantial operating losses and the fact that, in the near term, funds from operations will not satisfy cash requirements; the ability of the company to arrange the necessary financing to fund its liquidity requirements; the likelihood that the prices the company charges for its services will continue to decrease; the company's ability to continue to connect its network to incumbent carriers' networks or maintain Internet peering arrangements on favorable terms; the consequences of any inadvertent violation of the company's Network Security Agreement with the U.S. Government; the impact of actual and potential customers' bankruptcies on the company's sales prospects and results of operations; increased competition and pricing pressures resulting from technology advances and regulatory changes; competitive disadvantages relative to competitors with superior resources; the impact on the company's competitiveness of its technology choices; the company's dependence on third parties for many functions; political, legal and other risks due to the company's substantial international operations; and other risks referenced from time to time in the company's filings with the Securities and Exchange Commission. The company undertakes no duty to update information contained in this press release or in other public disclosures at any time.
CONTACT GLOBAL CROSSING:
Press Contacts
Catherine Berthier
+1 646-862-8514
PR@globalcrossing.com
Analysts/Investors Contact
Mitch Burd
+ 1 800-836-0342
glbc@globalcrossing.com
Global Crossing
CONTACT: Press Contacts - Catherine Berthier, +1-646-862-8514,PR@globalcrossing.com, or Analysts/Investors - Mitch Burd, 1-800-836-0342,glbc@globalcrossing.com, both of Global Crossing
Web site: http://www.globalcrossing.com/http://www.estara.com/
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