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VOICE CONNECT: Success of telecoms and data partnership is good news for GPs
Mar 03, 2009 (M2 PRESSWIRE via COMTEX) --
The partnership between a leading telecoms company and a specialist in clinical systems is benefiting thousands of patients at GP practices across the UK. These patients are now finding it easier to make, cancel and rearrange appointments at their local surgery thanks to the successful integration of an automated appointment phone system with one of the UK's most widely used clinical systems. Unified communications specialist Voice Connect, who supply the Patient Partner automated appointment service and TPP, who develop, deploy and support the SystmOne clinical system, have been working in partnership to ensure a full integration of the two systems.
Developed especially for GPs' surgeries by Voice Connect, the Patient Partner system enables patients to phone their surgery around the clock, seven days a week, 365 days of the year to book, check or cancel appointments. This gives patients more choice in when they can call, thereby freeing up phone lines at traditionally busier times of day. "Now thatPatient Partner is able to integrate seamlessly with SystmOne, many surgeries across the UKare finding it enables them to improve patient access," explains David Harrison, Technical Director at Voice Connect. "In order to provide an around the clock automated service, Patient Partner needs to 'talk' to the GP practices' electronic appointment booking systems. We have worked closely with TPP to enable SystmOne to do just that."
Surgeries that have paired up the two systems are enthusiastic about the advantages that the integration brings. "Now that our practice uses Patient Partner alongside our SystmOne clinical system, we're seeing more and more patients taking up the option to use it to book their appointments," explains Karen Crook, Practice Manager at Carmel Medical Practice in Darlington. "Our patients can now telephone our practice at any time and book appointments with available GPs, which is particularly beneficial to patients that work odd hours. However, those who do wish to book an appointment with a specific GP can still speak to a receptionist during surgery working hours."
With over 275 surgeries having installed Patient Partner since its inception in 2004, the success of the Voice Connect and TPP partnership is good news for staff and patients. "Both the number of GP practices using SystmOne, and the demand for Patient Partner is increasing at a rapid rate," adds David Harrison. "The integration of the two systems will potentially benefit hundreds of GP practices nationwide."
TPP Director, Drew Littler, is also pleased with the success of the collaboration. "Our partnership with Voice Connect complements a number of others providing SystmOne users and their patients with a wide range of possibilities for booking and managing appointments. We feel that any service, such as Patient Partner, which helps patients access healthcare whilst reducing workload for staff is worth investing in; we are delighted to be able to offer this facility to our customers."
Note to Editor:
Voice Connect
Voice Connect was formed in 1991. Based in Leicestershire, they are the market leaders in developing and selling unified messaging systems, including Patient Partner which is installed at over 275 GPs' surgeries, Informer for Schools, in use at schools and colleges and VC Relay which is used by councils and police authorities across the UK.
Established in 1998, TPP is the UKleader in centralised clinical systems for primary and secondary care. Working within the NHS framework and in consultation with clinicians, we have developed the SystmOne suite of products to address the government's vision of a patient-centric health service.
For more information please visit www.tpp-uk.com
The SystmOne suite sets new industry standards, thanks to its advanced features and design, letting clinicians focus on patient care. Data is securely held and managed at a remote centralised location. SystmOne is a pioneering, integrated clinical system covering GP, Community, Child Health, Prison, Palliative, Urgent Care, Homeless and Rehab settings. It takes all the hard work out of collecting and managing patient information. It streamlines work processes and frees clinicians to concentrate on patient care, whatever their care setting.
SystmOne is the integrated primary care solution being deployed with great success as part of the National Programme for IT. For more information please visit www.tpp-uk.com
CONTACT: Rebecca Robertson, Marketing Manager, Voice Connect
Tel: +44 (0)116 232 2622 ext 431
Beth Daley, General Writer, TPP
Tel: +44 (0)113 205 0080
WWW: http://www.tpp-uk.com
Helen Campbell, The Ideal Marketing Company Ltd
Tel: +44 (0)185 844 5543
e-mail: helen@idealmarketingcompany.com
WWW: http://www.idealmarketingcompany.com
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